CKF-Royal Chinet in great hands with Intellera
Intellera has been a resource that we can always rely on. From our first meeting, we were confident that our project would be a success and always felt that we were in great hands. They are always responsive, patient, and available to answer our questions. We are extremely satisfied with the high level of professionalism and excellent service that we get from Intellera.
Krista Jensen, CKF inc.
Click here to read the case study
Intellera and The Createch Group announce their new partnership
The Createch Group, a Canadian leader in integrating technology solutions and optimizing operational processes, and Intellera, a provider of Business Process Management solutions (BPM), are pleased to announce their new partnership. As a result of this strategic alliance, The Createch Group will have the ability to offer proven technology solutions to support its SAP clients’ business process optimization initiatives.
Click here to read the press release
Intellera to exhibit at Salon des TIC 2010 in Quebec City
Salon des TIC, an annual trade show hosted by the Quebec government’s Ministry of Economic Development, Innovation and Export Trade, is a meeting place and exchange showcasing the wide range of innovative solutions offered by Quebec-based information technology companies.
Intellera is proud to be an exhibitor at this trade show, to be held April 28 at the Centre des congrès de Québec. For more information about Salon des TIC, click here.
IDC recognizes Laserfiche as a “company on the move” in the ECM market
IDC has just published a glowing vendor profile titled, “Laserfiche: A Company on the Move.” The report provides an in-depth overview of Laserfiche and its management team, product portfolio, strategy and future outlook.
According to IDC, “Laserfiche is in an enviable position… It provides a robust ECM offering in a simple yet elegant way… Both its end-user functionality and its administrative capabilities can help organizations address the majority of their document and records management issues effectively and within a shorter time frame than other large enterprise content management providers.”
The report states that Laserfiche “design[s] and configur[es] its portfolios to address the required control elements demanded by systems administrators while in tandem providing unique customizing capabilities for end users, [which] is a win-win value proposition for existing and new customers.”
IDC also notes that Laserfiche’s “close alignment” with Microsoft technologies—combined with the scalability if its solutions and an in-depth SDK—“helps the company be perceived as a ‘safe bet’ by the majority of IT organizations.”
Click here to download the report.
Charles County, MD wins big with Laserfiche’s content management solution
Charles County, MD, was named America’s #1 advanced digital county last year by the Center for Digital Government and Digital Communities magazine. In fact, the Washington DC-area county with 130,000 residents has won all seven years the award’s been given out. But what makes Charles County different from the other 20 Laserfiche users on the list is that the county only began its Laserfiche implementation late last year. Now thanks to a comprehensive data governance strategy and a new Transparency Web Portal, Charles County is poised to continue its winning streak using Laserfiche.
Click here to get the full story
New year, new look for intellera.com
We are really excited to announce the redesign and rebranding of our website: www.intellera.com
Built around our new motto: “A Unique Culture of Business Process Coaching and Solutions”, we feel the site better expresses the value that Intellera brings to our clients, and highlights the many ways we can help improve business processes in your organization. The new site is clean and clutter-free, and will enable our visitors to navigate more easily in order to get the information they want and need.
We hope you will come visit us and that you enjoy your experience – all comments are welcome and appreciated!
Building an information foundation in your organization with Laserfiche ECM
Click here to read a recent article in Government Technologies’ Public CIO magazine, written by Laserfiche Director of Government Marketing Kimberley Samuelson. In it, Kimberley discusses why ECM is essential for information management in the public sector, and highlights how several municipal governments across North America are improving service delivery using Laserfiche solutions.
8 things SharePoint 2010 needs to be a true ECM system – according to AIIM
An article from the latest issue of AIIM’s Infonomics Magazine, highlights eight of the key features that differentiate SharePoint from a true ECM solution. Click here to help you decide what you may want to look for before buying the next release.
For over 60 years, AIIM has been the leading non-profit organization focused on helping users to understand the challenges associated with managing documents, content, records, and business processes. AIIM was founded in 1943 as the National Microfilm Association and later became the Association for Information and Image Management. AIIM is also known as the enterprise content management (ECM) association.
Today, AIIM is international in scope, independent, and implementation-focused. As the industry’s intermediary, AIIM represents the entire industry – including users, suppliers, and the channel.
Diageo’s helping hands in Haiti
Intellera client Diageo, the world’s leading premium drinks business, is spearheading corporate efforts to help earthquake-ravaged Haiti. Yesterday North American President/CEO Ivan Menezes appeared on CNBC to discuss Diageo’s unique approach to aid in Haiti as well as insights into Haiti’s recovery.
Click here to watch the video.
For more information about Diageo, click here.
Laserfiche Institute Conference attracts a record-breaking 1,200 attendees
Yesterday morning, Laserfiche kicked off its “Empower 2010” Conference with a keynote address from company President and CEO Nien-Ling Wacker. A record 1,200 attendees turned out for the event, reflecting the accelerating growth of the Laserfiche community even in the face of recession.
2009 was a watershed year that separated the truly great companies from the rest of the pack,” said Wacker. “Laserfiche is committed to helping great companies succeed, and we worked relentlessly throughout 2009 to make our agile ECM system the clear winner for the new decade.”
Despite the economic downturn and heightened security for air travel, end user attendance at the Conference is up 52% over last year. A healthy number of industry analysts, consultants, partners, journalists and resellers are also in attendance.
Intellera is attending the conference, and we will posting a report in our blog so stay tuned.
Laserfiche wins Buyers Lab “Pick of the Year” award
This month, Laserfiche won a Buyers Laboratory Inc. (BLI) “Pick” award for Outstanding Enterprise Document Management. The “Pick” awards give special recognition to the hardware and software products that provide the most outstanding performances in BLI’s exhaustive lab tests.
Laserfiche 8.1 earned BLI’s highest possible rating: 5 stars overall. It also earned top marks in 9 of the 11 categories BLI evaluated. “We were especially impressed with the platform’s feature set, security, ease of use and value,” noted BLI Assignments Editor George Mikolay.
Please click here for a complete copy of the BLI Solutions Report/Laserfiche 8.1.
Laserfiche gives Head Start a leg up
Click here to read about how Laserfiche’s Records Management solution was employed by the Los Angeles County Office of Education (LACOE) for their Head Start program. Founded in 1965, Head Start is a national school readiness program targeting low-income children and their families. LACOE operates the largest Head Start program in the US, serving over 25,000 children in the greater Los Angeles area each year.
Intellera releases integration between WorkflowGen and Laserfiche solutions
WorkflowGen Business Process Management (BPM) solution has been integrated with Laserfiche® Enterprise Content Management (ECM) to provide critical document handling and extended workflow capabilities.
Users of WorkflowGen can now directly link to documents stored in the Laserfiche repository and automatically route Laserfiche documents through approval processes defined in WorkflowGen.
Intellera teams up with CIBC Run for the Cure 2009
Team Intellera participated in the annual CIBC Run for the Cure, which took place in Montreal on October 4th, 2009. CIBC Run for the Cure is a Canada-wide event benefitting the Canadian Breast Cancer Foundation, the leading national volunteer-based organization in Canada dedicated to creating a future without breast cancer.
Team Intellera members raised over $5200 for this worthy cause, in a fun-filled and inspirational event. Way to go team!
Intellera presents at “Vitrine technologique”
Intellera hosted a presentation at “Vitrine technologique” in Quebec City recently, highlighting the benefits of Business Process Management, Workflow automation, and Document Management in government agencies and municipalities. Speaking for Intellera was Patrick Lyman, co-founder and Chief Technology Officer. We were very pleased to include a presentation from Michel Caron, from our client Teknion Roy & Breton, a major manufacturer of office furniture systems. Michel discussed the successful implementation of WorkflowGen and how Teknion Roy & Breton were automating over 20 business processes to increase efficiency and productivity in their organization.
Vitrine technologique, sponsored by the government of Quebec, is a showcase for IT solution providers to meet with prospective clients from the public sector.
Presenting at Vitrine technologique
New release of Intellera Help Desk is now available
The Intellera Help Desk, powered by WorkflowGen, continues to provide our clients with the ability to post new tickets and track outstanding ones in a fully bilingual environment.
The new version of the Intellera Help Desk will feature a host of great enhancements such as:
- A streamlined user interface to reduce the number of clicks to post
- Experience WorkflowGen’s Remote Approval: Reply to help desk requests from our team via e-mail with MS Outlook, BlackBerry, iPhone, or any other standard e-mail applications
- A new automatic knowledge base searches our support site FAQs based on your questions to provide immediate suggestions
- Integration to Intellera’s client management systems so you can view and update information about your purchased solutions
- The ability to post tickets to report bugs, request service, and report software issues about specific ongoing projects with Intellera coaches
- A restructured messaging section to quickly view your ticket history information in one page.
As always, we encourage and welcome your feedback – please submit your comments below.
Intellera to exhibit at Colloque RIMQ 2009
Intellera is proud to be participating in the upcoming Colloque RIMQ 2009, taking place September 13-15 at Manoir des Sables in Orford, Quebec.
RIMQ (Reseau de l’informatique municipale du Québec) supports the exchange of information and knowledge of information resources in the municipalities of Quebec to optimize business processes among its member organizations and thus to better serve its citizens.
The RIMQ has 47 member cities, which represent nearly 70% of the population of Quebec. The association also includes 28 members partners among the leading suppliers of the municipal area. For more information about RIMQ, visit www.rimq.com
Intellera to attend eConcordia Summit 2009
Intellera will be attending the upcoming eConcordia Summit, to take place in Montreal on September 10th. The eConcordia Summit 2009 will welcome professionals, experts, practitioners, researchers and educators to meet and network with high-profile eleaders who will address how technological advances are impacting the way we learn today.
We look forward to participating in this exciting and informative event.
Global food manufacturer selects Intellera for workflow and BPM
Intellera team members have been selected to participate in a large BPM rollout for a global food manufacturer running SAP. The WorkflowGen BPM solution will be integrating with SAP to provide best-of-breed workflow to their Product Life Cycle and Master Data Management processes.
New White Paper: “Open Architecture and Integration Methods using WorkflowGen BPM”
Download our new White Paper, entitled “Open Architecture and Integration Methods using WorkflowGen BPM”. In it, you will learn about the available range of options for integrating external applications with WorkflowGen, a 100% web-based solution built on Microsoft’s industry-leading .NET platform.
Patrick Lyman completes Laserfiche® certification process
Patrick Lyman, Intellera’s co-founder and Chief Technology and Process Officer, has recently completed his training and certification with our new partner Laserfiche. He blogs about his experience during the week-long process at their Long Beach, California head office – click here to read his observations and more about how this partnership will expand and enhance Intellera’s BPM and ECM solutions to better serve the needs of our clients.
WorkflowGen helps healthcare provider St. Michael’s House manage their operations
We had developed our own in-house solution which highlighted the benefits of having a web-based workflow solution, but quickly realized that the cost of developing a scalable and robust solution that was as powerful as WorkflowGen was not realistic. We found that WorkflowGen offered the best combination of functionality, ease of use and critically low costs both in the short- and long-term.
Neil Kelly, IT Consultant, St. Michael’s House
Click here to read the case study.
USC streamlines faculty record document management – case study in “Campus Technology”
Read about USC’s campus-wide implementation of Laserfiche’s Document Management solution in a recent case study published in “Campus Technology” magazine. According to David Haugland, associate vice provost, the university is realizing benefits ranging from the simple (cutting down on inter-office mail and reducing storage and processing costs) to the critical (disaster recovery, transparency, and compliance).
Disaster recovery has really been the catalyst for enterprise-wide adoption of Laserfiche. All institutions of higher education–especially when it comes to stimulus funding–are facing higher compliance issues. We’re able to report accurately and quickly, and that affects everybody.
David Haugland, associate vice provost, USC
Click to read the Case Study
The Insider issue 4 – June 2009
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New Release: WorkflowGen 5.1.7
Intellera is pleased to announce that Release 5.1.7 of WorkflowGen is now available.
New features of this release include:
- Overdue Pre-Notification, enabling notifications to be set up prior to an action coming due.
- Database Scaling, allows for the use of optimized read/write distributed databases across a wide area network to improve performance and user experience. Database Scaling may be used in a single production instance, or in a web farm environment.
In addition to these new features, various improvements have been made in the administration module performance, and the new release addresses other important bug fixes. Click here to read the release notes.
Expanding our education at the CAUBO conference
Intellera participated in the recent CAUBO 2009 conference hosted by the University of Ottawa. We had the opportunity to meet and speak with many of the CAUBO delegates who work in higher education across Canada about the types of challenges that they face when it comes to workflow, electronic and paper forms, records and documents.
Intellera donated a SOLIO solar powered charger that was given away at the Closing luncheon – congratulations to the winner Claudio Brun del Re from the University of Ottawa!
Thanks to the hundreds of people who stopped by our booth at the conference – we appreciate your interest in Intellera.
Intellera joins Laserfiche® as value-added reseller
Montreal, Canada – June 9, 2009 — Laserfiche® welcomes Intellera (www.intellera.com) as an authorized Value Added Reseller (VAR) that will provide electronic document management solutions for customers in North America.
“Our proven track record as a systems integrator specializing in business process management (BPM) and Workflow automation solutions, combined with the addition of the Laserfiche offering to our portfolio further establishes our unique value proposition in the marketplace,” said Jonathan Maldoff, president of Intellera. “We will now offer a full suite of services and solutions to meet our clients’ needs in the areas of document and records management, electronic forms, workflow and collaboration, and business intelligence.”
James Every, Laserfiche vice president of VAR Business Management said, “Intellera staff have over 16 years of business and technology experience and they are passionate about solving business process challenges. This experience and enthusiasm will surely contribute to their success. We welcome them as part of the Laserfiche team.”
About Laserfiche®
Laserfiche® creates simple and elegant document management solutions that help organizations run smarter. Since 1987, more than 25,000 organizations have used Laserfiche software to help staff find what they need in seconds, collaborate more effectively and complete daily tasks more efficiently. Engineered for rapid deployment, Laserfiche easily integrates with the primary business applications staff use every day.
Laserfiche distributes software through a worldwide network of value-added resellers (VARs), who tailor solutions to clients’ individual needs. In recognition of the outstanding training and support we provide to our resellers, the Laserfiche VAR program has received the Five-Star Rating from Computer Reseller News/VARBusiness magazine. For more information, please go to www.laserfiche.com.
About Intellera
Intellera delivers cost effective, high-value business process improvements to over 200 loyal clients across North America. The company combines leading-edge tailored business process management (BPM) and enterprise content management (ECM) software with best of breed professional services to achieve sustainable results in business process efficiency. Intellera was founded in 2001 and is based in Montreal, Canada. For more information, visit www.intellera.com.
Contacts:
Francine Marlenée, Public Relations Specialist, Laserfiche
562-988-1688, ext. 211, Email: fmarlenee@laserfiche.com
Mia Saks, Marketing Coordinator, Intellera
514-341-0606, ext. 388, Email: mia.saks@intellera.com
University of Texas discovers something special with WorkflowGen
Once we discovered WorkflowGen, we knew that we were looking at something special. Being able to design workflow processes using forms, without formal programming, was extremely important to us. We plan to extend WorkflowGen processes to other areas since it is so easy to design and implement them quickly and economically. We are very satisfied with the product.
Gary L. Tate, Facilities Management Assistant Director
Global, diversified corporation Mitsui uses WorkflowGen integrated to SAP
The concept of the WorkflowGen product is excellent: it enables the focus on the workflow function; its robust design facilitates the quick implementation of new functions; and it leverages the core Web technologies (.NET, XML, RSS Feed, Web Services, etc.) The tool is easy to use, the design and various settings of WorkflowGen are intuitive, and finally the cost performance is very high.
Masaki Takahiko, Mitsui Global IS Enhacement Dept.
LifePlans is a raving fan of WorkflowGen!
I am a big fan of WorkflowGen. It is becoming central to how we define work processes, particularly when there are interdepartmental hand-offs and dependencies.
Steve McIsaac, VP Information Technology, LifePlans
The Insider issue 3 – May 2009
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Intellera at CAUBO 2009
Intellera is pleased to announce that we will be exhibiting at CAUBO’s 2009 Annual Conference, taking place June 14 – 16 in Ottawa. CAUBO stands for the Canadian Association of University Business Officers and this year is the 66th anniversary of their annual conference. The CAUBO conference gathers over 450 senior administrators and is the largest non-academic university business and administration conference in Canada. Visit us at booth #411.
Intellera helps UAP save money by transforming their travel authorization process
WorkflowGen BPM by Intellera has helped us transform an inefficient process into one that is airtight. Money is being saved, accountability at all levels has greatly increased, and the entire process is working properly. Moreover, by eliminating the holes and inequities in the process, we have been rewarded with high acceptance by our user community. We are very satisfied with Intellera’s WorkflowGen BPM solution.
Gaetan Mainville, Director Information Systems, UAP inc.
Intellera participated in the Microsoft SharePoint Summit in Montreal (April 6-9,2009)
http://www.sharepointsummit2009.com/index_e.htm
The SharePoint Summit brings executives, technology managers and analysts together to share real world problems and solutions, across a multitude of industries and applications. The result for all is a better understanding of SharePoint’s potential, capabilities, and limitations.
Our resident process guru, Patrick Lyman, wrote a post about the Summit in our blog – read his insights:
http://intellera.wordpress.com/2009/04/08/review-of-the-sharepoint-summit-2009/
University of Minnesota relies on Intellera to find solutions outside the box
The University of Minnesota does not endorse any product or company. I have observed, however, that Intellera has consistently demonstrated its willingness to be creative and to work with us to find solutions outside the box. I feel we have received outstanding customer service. From our first interaction with you, all the way to working with your Help Desk, everyone with whom we worked at Intellera has been exceptionally professional, knowledgeable, and prompt.
Susan Geller, Business Analyst and Project Manager, University of Minnesota
WorkflowGen Mobile Approval supports document approvals
Tuesday, March 24, 2009
In response to client demand, Intellera today released extended functionality in its Mobile Approval module which optionally sends documents to approvers for review through email. This feature will significantly enhance productivity in any document-based approval process.
UAP achieves major boost in productivity and accountability with WorkflowGen CAPEX
Using WorkflowGen CAPEX, we’ve been able to dramatically increase our control over the capital expenditure process. We have hundreds of users in the field making purchase requests, and prior to implementing this tool we had very limited visibility into the process. In addition, requests were taking too long to approve causing hold-ups and confusion. Now with WorkflowGen, there has been a major boost in both productivity and accountability – what had been a weakness before, is now a strength.
Gaetan Mainville, Director, Information Systems, UAP inc.
Air Canada Cargo uses WorkflowGen to obtain Sarbanes-Oxley compliance
No matter what software product we were going to use, we needed advice from an experienced partner who could recommend best practices in the process automation field and ensure that we maximize the return on our investment from the business process management solution selected. Intellera is a highly trusted consulting partner. They have escorted and assisted us from concept through implementation.
André Forest, IT Manager, Air Canada Cargo
NTD Apparel and Intellera – a fully collaborative relationship
Intellera quickly transformed the critical path of our order process to a fully collaborative automated process, resulting in a significant cost reduction and a 100% production increase over a period of three years. Even more, the implementation was completed with minimal disruption to our day-to-day operation and there was no need to hire additional people.
Andrew Hattem, Senior Vice President, NTD Apparel
WorkflowGen BPM automates Korean Air’s key client service process
Wherever there is a form and a process, WorkflowGen BPM can be applied very quickly to convert a manual process into a systematic process. Besides WorkflowGen BPM’s simple and straightforward method to handle form and flow, it allows interfacing to external resources, at any step of a flow, a snap.
Inkee Lee, Vice President and Deputy Director, ITDC for Korean Air
Three essential ingredients turn Black’s Photo into raving fans
Intellera provided three essential ingredients: they understood our business; they understood our needs; and with their industry knowledge, they were impressively fast in terms of getting us up and running. Essentially, Intellera had it all figured out.
Tim Hammond, ex-Vice President, Black Photo Corporation
Deloitte identifies over 200 processes to optimize using WorkflowGen
After we defined the processes to automate, we launched the WorkflowGen solution within one week. More than 200 processes have been identified for optimization with WorkflowGen. We also use this product as a gateway to our ERP applications because the workflow features provided by ERP systems are usually too complex and cumbersome to implement.
Gauthier Boulot, Web Department Manager, Deloitte France
Intellera assists Sanmina-SCI with complex processes
Intellera was instrumental in the success of the Quotation process implementation in our plant. They quickly realized our challenges and suggested many improvements to achieve our objectives. They offered us customized training on various levels and with high emphasis on how to expedite the implementation phase. We have also found their technical team highly professional and fast to respond when we were under-staffed and we needed some external assistance to meet our deadlines. We have consulted with Intellera on many occasions on complex processes to get advice.
Daniel Meilleur, Program/Quotation Manager, Sanmina-SCI Corporation
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