University of Minnesota relies on Intellera to find solutions outside the box

The University of Minnesota does not endorse any product or company. I have observed, however, that Intellera has consistently demonstrated its willingness to be creative and to work with us to find solutions outside the box. I feel we have received outstanding customer service. From our first interaction with you, all the way to working with your Help Desk, everyone with whom we worked at Intellera has been exceptionally professional, knowledgeable, and prompt.

Susan Geller, Business Analyst and Project Manager, University of Minnesota

New release of Intellera Help Desk is now available

The Intellera Help Desk, powered by WorkflowGen, continues to provide our clients with the ability to post new tickets and track outstanding ones in a fully bilingual environment.

The new version of the Intellera Help Desk will feature a host of great enhancements such as:

• A streamlined user interface to reduce the number of clicks to post
• Experience WorkflowGen’s Remote Approval: Reply to help desk requests from our team via e-mail with MS Outlook, BlackBerry, iPhone, or any other standard e-mail applications
• A new automatic knowledge base searches our support site FAQs based on your questions to provide immediate suggestions
• Integration to Intellera’s client management systems so you can view and update information about your purchased solutions
• The ability to post tickets to report bugs, request service, and report software issues about specific ongoing projects with Intellera coaches
• A restructured messaging section to quickly view your ticket history information in one page.

As always, we encourage and welcome your feedback – please submit your comments below.