New release of Intellera Help Desk is now available

The Intellera Help Desk, powered by WorkflowGen, continues to provide our clients with the ability to post new tickets and track outstanding ones in a fully bilingual environment.

The new version of the Intellera Help Desk will feature a host of great enhancements such as:

• A streamlined user interface to reduce the number of clicks to post
• Experience WorkflowGen’s Remote Approval: Reply to help desk requests from our team via e-mail with MS Outlook, BlackBerry, iPhone, or any other standard e-mail applications
• A new automatic knowledge base searches our support site FAQs based on your questions to provide immediate suggestions
• Integration to Intellera’s client management systems so you can view and update information about your purchased solutions
• The ability to post tickets to report bugs, request service, and report software issues about specific ongoing projects with Intellera coaches
• A restructured messaging section to quickly view your ticket history information in one page.

As always, we encourage and welcome your feedback – please submit your comments below.

Intellera to exhibit at Colloque RIMQ 2009

Intellera is proud to be participating in the upcoming Colloque RIMQ 2009, taking place September 13-15 at Manoir des Sables in Orford, Quebec.

RIMQ (Reseau de l’informatique municipale du Québec) supports the exchange of information and knowledge of information resources in the municipalities of Quebec to optimize business processes among its member organizations and thus to better serve its citizens.

The RIMQ has 47 member cities, which represent nearly 70% of the population of Quebec. The association also includes 28 members partners among the leading suppliers of the municipal area. For more information about RIMQ, visit www.rimq.com